How can I disable 2FA on my account?
If you wish to disable 2FA on your account, please send an email to our support team at support@betpanda.io. In your email, kindly include the following information to help us verify your account ownership:
- A summary of the most recent activities on your account (including the last deposit amount and currency)
- The latest games played on your account
What if I contact support from a different email address?
If you are reaching out from an email address that is different from the one registered on your account, please also include the email address that is associated with your account to assist with the verification process.
How long will it take to disable 2FA after I send my request?
Once we have confirmed your identity, we will proceed to disable 2FA on your account. The process will be completed promptly, and you will receive a response within 24 hours after verification.
Why do I need to provide details about my account activity?
To ensure the security of your account and verify that you are the rightful owner, we request a summary of recent activities on your account. This helps us confirm your identity before making changes to your account settings.
What should I do if I don't remember the last deposit or games played on my account?
If you're unsure about your recent activities, please provide any other relevant details or contact our support team, who may assist you in retrieving the information needed for identity verification.