Troubleshooting Guide for Common Issues

2 min. readlast update: 05.13.2025

If you're experiencing difficulties with loading games, placing bets, or navigating the site, try the following steps to resolve the issue:

1. Check Your Internet Connection

Ensure your internet connection is stable. A slow or intermittent connection can lead to problems with site performance.

2. Clear Browser Cache and Cookies

Outdated cache or cookies can cause performance issues. Follow these steps to clear them:

  • Chrome: Settings > Privacy and security > Clear browsing data.
  • Firefox: Settings > Privacy & Security > Clear History.
  • Safari: Preferences > Privacy > Manage Website Data.

3. Update Your Browser or App

Using the latest version of your browser or app ensures compatibility:

  • Check for updates in your browser settings.
  • If issues persist, try a different browser (e.g., Chrome, Firefox, Safari).

4. Disable Browser Extensions

Extensions like ad-blockers or privacy tools might interfere with performance. Disable them temporarily to see if it resolves the issue.

5. Switch Devices

If possible, try accessing the platform on another device, such as a smartphone, tablet, or another computer.

6. Restart Your Device

Restarting your computer or mobile device can resolve temporary glitches.

7. Check Your VPN Connection

  • If you're using a VPN, disconnect it and access the platform without it. VPNs can sometimes cause issues with game loading or transactions.
  • Alternatively, if content is restricted in your region, connect to a VPN server in Slovakia, Norway, Finland, or Sweden for better access.
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