This situation may occur if a player is disconnected from the Internet during a game or if there is a loss of connectivity between the player and our servers. In cases where the Casino software ‘freezes’ or ‘crashes,’ it is often due to an unstable Internet connection.
To resolve the issue:
- Refresh the game: Close and reopen the game to check if it resumes where it left off.
- Clear your cache and cookies: This helps ensure that your browser or app functions smoothly.
- Check your Internet connection: Ensure your connection is stable before continuing to play.
- Contact customer support: If the issue persists, reach out to our support team with details of the game and the time the issue occurred. Our team will investigate and assist you.