If your funds were returned to our wallet after a withdrawal, please follow the steps below to resolve the issue:
Contact Customer Support
If you notice that your withdrawal has been returned to our wallet, please contact our support team. You can do so via chat or by emailing us at support@betpanda.io
Provide Required Information
To assist with the investigation, please provide the following information:
- Return Transaction Hash: This is the unique identifier of the returned transaction, which should be provided by your wallet provider.
- Source Address: This is the address from which the funds were originally sent, also provided by your wallet provider.
Forward the Information for Further Investigation
Once we receive the required information from you, we will forward it to our team for further investigation. Please allow us some time to look into the issue.
What Happens Next?
After reviewing the transaction details, our team will work with the relevant parties to resolve the issue as quickly as possible. We will keep you updated on the progress and inform you once the matter is resolved.